Frequently Asked QuestionsDon't see your question listed? Give us a call at (208) 529-0010 for personalized assistance.
General
What do I need to tour?
Touring adults must provide a government-issued photo ID to tour our community.
Why do your prices vary on the same floor plan?
​Pricing is based on floor level based on convenience and view.
What are the rental criteria?
Please click here for our rental criteria.
What is a guarantor and the requirements for one?
​A Guarantor is a designated person who agrees to be financially responsible for your lease in the case of default. Guarantors are primarily used if the credit report and/or financials are not quite meeting requirements. We require all guarantors to have a good credit rating and provide a monthly income of 5 times the amount of monthly rent for your applied unit. Â
How do I access my applicant account?
Log in through the "Apply" tab and the "Already have an account?" option. If you are unable to log in, please contact the office for assistance.
What does the Administration Fee cover?
​The Administration Fee covers leasing, administrative tasks, and lease preparation prior to move-in. During your residency, our maintenance team provides complimentary services, including:
- Replacing furnace filters, light bulbs, and batteries as needed.
- Free carpet cleaning upon move-out.
What year-round amenities are available?
The Clubhouse, Spa, Community Grilling Stations, and more! Click here for our full list of community and apartment amenities.
Are washers and dryers provided on-site?
All apartments and townhomes have a washer and dryer set included.
What parking options are available?
There are both covered and uncovered parking options for residents. Contact the office for additional details.
What are the move-out notice requirements?
A 60-day written notice is required before your lease expiration date. Please contact the office for additional details.
Can I terminate my lease early?
Yes, please contact the office for additional details.
What school district is this community located in?
The Falls Apartments is in the Idaho Falls School District 91. Click here for more information.
What is your pet policy?
At Troy Allan, we understand how much you love and care for your pets, which is why we created a policy that allows you to enjoy your pets in your home. Our policy is as follows: Dogs and cats are welcome. A $350 non-refundable pet fee is due at move-in and $35 a month in pet rent (rent and fees cover up to two (2) pets). A maximum of two (2) pets are allowed per household and must be over the age of six (6) months. Pets must be up to date on vaccinations and must be spayed or neutered. Troy Allan is committed to upholding all fair housing laws. Please contact the leasing office for questions regarding service or emotional support animals.
Pet Restrictions include but are not limited to:
• Tarantulas • Piranhas • Reptiles • Ferrets • Rabbits • Birds
The following list of breeds is restricted, a hybrid or mixed breed of the listed breed is equally restricted:
• German Shepherd • Rottweiler • American Bulldog • Husky/Malamute • Doberman • Chow Chow • Presa Canario • St. Bernard • Pitbull/Staffordshire Terrier • Great Dane • Karelian Bear Dog • Akita
What fees should I expect to pay as a resident?
In accordance with local and state laws, this Rental Expense Disclosure informs you of the potential fees associated with renting from The Falls Apartments. Please note that this disclosure is not legally binding, and the final Lease Contract will supersede. The information contained herein is accurate as of June 6th, 2025 and is subject to change based on market conditions. For the most up-to-date fee amounts or questions you may have, please contact our leasing office.
Initial Move-In Fees
Optional Add-Ons
Conditional Fees
